Who we are looking for:
A dynamic and energetic person with a passion for delighting customers. This person must be structured, repetitive, organized, target driven and reliable at all levels, always delivering on their promises and meeting deadlines being a part of their DNA. They must be flexible, adaptable and able to work under pressure from all areas while producing high quality work that conforms to the demands of a key customer base with extremely high standards and expectations. We are looking for a self-starter with the ability to work inter-dependently, yet able to account for their activity.

The successful candidate will be:
• Dynamic and Energetic
• Flexible and adaptable to meet the needs of many different types of audiences
• Well-presented, confident and articulate
• A person that demands respect and attention where required without offense
• A dynamic and confident networker and negotiator
• Able to work collaboratively within a team environment, whilst driving specific objectives individually
• Strong sales and business skills
• Structured, organized and meticulous
• Reliable at all levels, always delivering on their promises
• Someone who make senses out of complexity and acts quickly
• EQ and a good grasp of social personas
• Passionate about technology
Key Responsibilities:
• Protecting ARR via customer retention and satisfaction programs derived from the Customer Experience Strategy
• Growing ARR per key account by upselling existing and new services into the account base
• Review Customer Account Plans for the designated base in order to deliver on the outcomes of the upsell strategy.
• Management of key deployment projects where required in customers, coordinating various parties across business in order to deliver on the required outcomes.
• Relationship building through regular customer meetings and/or interaction
• Face-to-Face customer engagements and education – a dynamic educator and presenter able to perform under pressure and even troubleshoot where required
• Business and commercial understanding in order to plan strategically in client patch –Cost Benefit Analysis, Cost to acquire
• Deal negotiation, contract and SLA management where required in key accounts, with support from the Customer Success Manager
• Being decisive and confident where required in order to execute on customer requirements within strict time frames in order to delight clients
Outcomes/Key Measures for Success:
• Revenue Growth with the support of designated pre-sales into assigned accounts
• Achievement of defined quarterly and annual KPI’s and sales targets to drive feature utilization

Essential Skills and Experience:
Within this corporate IT environment you will be required to have:

Essential Experience:
• Must have an IT Background
• At least 5 -7 years in a fast paced, dynamic and entrepreneurial company
• At least 5 years’ strategic account management type experience
• Proven experience in time management of complex and varied tasks
• Proven sales success
• Proven revenue retention
• Proven revenue growth

Essential Customer Service Skills
• Ability to engage at C-Level with ease
• Meeting and Greeting Skills
• Engaging Technical Presentation Skills
• Listening Skills
• Flexible Communication Skills towards different audiences in a customer
• Positive Approach
• Body Language
• Problem Solving Skills
• Diplomacy and ability to adapt social style according to audience
• Ability to empathize
• Presence of Mind
• Product and Organization Knowledge

Qualifications:
• Degree or Diploma that includes Business Management and/or Information Technology is preferred